Frequently asked questions

Fermerim (fermerim.com) is Azerbaijan's online agricultural marketplace. Farmers, shops, companies and private users post listings for fruit and vegetables, livestock, seeds and fertiliser, farm machinery, land for lease and agricultural services. Buyers contact the seller directly — there is no middleman. Besides listings, the site has Aqrobirja (a farm price index), Aqrotender (buyer requests), Logistics (cargo and carriers) and FarmerClub (the farmers' social feed).

For farmers and farms that want to sell directly; for families, restaurants, shops and wholesale buyers who want fruit, vegetables, meat, milk and other produce straight from the producer; for shops and companies selling seeds, fertiliser, machinery and agricultural services; and for companies and drivers who haul agricultural freight.

Registering, browsing listings, contacting sellers and messaging are free. Every account can keep 2 listings active at a time for free. The only paid items are an extra listing slot, promoting a listing (Bump, Premium, VIP) and membership plans. Prices are shown under "Tariffs" and on the listing's own page.

No. No commission is taken from the seller or the buyer on any deal, and this is not a temporary promotion. Buyer and seller agree the price between themselves and pay each other directly. The platform earns only from advertising, listing promotion packages and membership plans.

Every city and district of Azerbaijan. A listing names its region and district; each district of Baku can be chosen separately, so a buyer can filter listings by how close they are.

Azerbaijani, Russian and English. You can switch language from the top menu. The language you choose in your profile also sets the language of the e-mails you receive.

On the "Sign in" page choose "Register", enter your name, phone number, e-mail address and a password, and accept the terms of use. A 6-digit confirmation code is sent to your e-mail — your account is created once you enter it. If the code has not arrived, check your spam folder or press "Send again".

If you forget your password, the only way back into your account is a link sent to your e-mail. The code at registration also proves the address is really yours — you cannot open an account with an address that does not exist.

On the "Sign in" page enter your phone number and password. No SMS code is needed each time you sign in.

Press "Forgot your password?" on the sign-in page and enter your phone number. A recovery link is sent to the e-mail address you registered with — the page shows which address it went to (partly hidden). Recovery works by e-mail only; there is no SMS recovery. If the e-mail has not arrived, check your spam folder.

In your profile settings. Because this address is how your account is recovered, changing it asks for your current password, and a warning is sent to the old address.

For security, a session ends after 30 minutes without any activity — so that your account is not left open on a shared computer or phone. Just sign in again.

Sign in and press "Post a listing". First choose the type — "Selling produce", "Renting out" or "Offering a service" — then the category, enter the variety, quantity, price and region, add a description and photos, and send it.

The system composes the title from the category, variety and quantity — for example "Alma, Qolden sortu — 500 kq". This keeps every listing equally clear and makes it easier for buyers to find in search. While you fill in the form, an example shows what the title will be.

"Other" does not say what the product is. Without a name the listing would appear as just "Other" and buyers could not find it. The name you enter goes into the title.

Yes. In the listing form you can tick both "Retail sale" and "Wholesale" and enter a separate price for each. For the wholesale price you also give a minimum order quantity. Buyers see both prices; the wholesale one is always marked "Wholesale".

Every account can keep 2 listings at a time for free — drafts, listings in review and active listings all count. Marking a listing as sold or archiving it frees the slot. For more listings you can buy an extra slot or move to a membership plan with a larger allowance.

Every new listing goes through an automatic check before it is published, and a moderator reviews it when needed. This keeps fake listings and rule-breaking content off the site. You get a notification with the result. If the listing is rejected, the reason is shown under "My listings" — you can fix it and send it again.

The description may not contain a phone number, a messenger account or a link to another site — such text is not accepted. This protects you: numbers printed openly are harvested from websites in bulk and turned into spam calls. Your number sits behind the "Call" and "WhatsApp" buttons on the listing page, and an interested buyer sees it with one tap.

To protect your listing photos from being used on other sites without permission. The mark is see-through and does not cover the product. Small cards in the lists show the photo without it — the mark appears only on the listing's own page.

30 days from publication. When the period ends you get a notification and the listing stops showing on the site. You can reactivate it under "My listings" with "Republish".

Open the listing under "My listings", make your changes and save. An edited listing goes through the check again and appears with the new details once approved.

Open the listing under "My listings" and mark it as sold. It leaves search and your free slot is released.

There are two ways. The "Call" and "WhatsApp" buttons on the listing page reveal the seller's phone number. Or write in the "Message the seller" box — this way you do not share your own number, and the conversation is kept under "Messages". You can also send one of the ready-made questions with a single tap. You need to be signed in to send a message.

Press the heart on the listing — it goes into "Favourites". Without signing in you can save up to 30 listings on this device; when you sign in they are moved into your account automatically.

Yes. Press "Follow" on the farmer's or shop's profile. The sellers you follow are gathered under "Favourites".

The check mark shows that Fermerim has reviewed and verified the account. A green mark is given to a person — a verified farmer or an individual driver; a blue mark to a business — a shop, a company or a carrier company. The site's farmer and shop directories list verified accounts only.

No, Fermerim is not a party to the sale or the delivery. You agree delivery and payment terms with the seller directly. For a large load you can post a load under "Logistics" and find a carrier.

Do not pay in advance before you have seen the goods and agreed the terms. Never share your card details, SMS codes or password — Fermerim staff never ask for them. Where you can, prefer sellers with a check mark. If you notice a suspicious listing or user, tell us.

After registering, fill in the application on the "Become a farmer" page: district and village, field of activity, approximate farm size, what you produce, annual output, where the farm is, 1–3 photos of your produce or field, and your year of birth. You can declare a land or activity document (EKTİS, a land register extract, a lease agreement or another official document) and, if you wish, attach a photo of it. A Fermerim staff member reviews the application. Once approved, a farmer panel opens in your account, a green check mark appears beside your name and your profile joins the farmer directory.

A farmer is never asked for an identity document. A VÖEN is not required either — most farmers who sell their own produce do not have one; if you do, you can add it. Only the staff member doing the review sees your document photos; they appear on no public page and are deleted automatically 30 days after the decision. Your year of birth is not shown anywhere either.

On the "Create a store / company" page enter the business type, name, address, opening hours and contact details. A company must give its VÖEN (tax number). A shop profile can show up to 3 phone numbers in addition to the account's own. Once the application is approved, your shop appears in the directory with a blue check mark and gets its own storefront page.

Apply on the "Become a carrier" page as a company or as an individual driver. A company must give its VÖEN (tax number). An individual driver is asked for neither a VÖEN nor a plate number — you send photos of your driving licence and your vehicle; the licence photo is deleted as soon as a decision is made. Once approved, you add your vehicles under "Fleet", publish trips and answer cargo listings.

The reason is given in the notification and on your profile page. Correct the wrong or missing details and apply again from the same page — re-applying counts as an appeal. While your application is being reviewed, you can still post 2 free listings as an ordinary user.

Yes. For example, after becoming a farmer you can also open a shop or company and become a carrier at the same time. There is no need to register again — each role is added to the same account.

Your name and your farm's name, district and village, field of activity, years of experience, farm area, gallery photos, the products you have on sale and your FarmerClub posts. Your phone number sits behind the "Call" button, and your e-mail address is never shown. Buyers can message you straight from your profile and follow you.

Every paid service (an extra slot, a promotion, a membership plan) is paid from your account balance. The balance and payment history are under "Payments". Online card payment is not connected yet. To top up your balance, write to us and we will add it for you.

There are three packages: "Bump" puts the listing back at the top of the list, while "Premium" and "VIP" show it at the top with a special badge for the period you choose. You buy a package on the listing's own page (when you are signed in) or under "My listings"; the amount is taken from your balance. Buying a package of the same level extends the period; buying a higher level starts a new one.

To keep more than 2 free listings, each additional listing needs a slot. You buy a slot once from your balance; when the listing is marked as sold or archived, the slot is freed and used again.

"Tariffs" shows the plans for your account type — monthly or yearly. A plan gives you more free listing slots; Premium members can post requests on Aqrotender, send offers and see the full details of requests. A plan is paid from your balance and renews from it when the period ends. If the balance is not enough, the account returns to the free level — your listings are not deleted.

Aqrobirja is Fermerim's farm price index. Every day, for each product, a median price is calculated from the active sale listings on the site, with the change over 7 and 30 days. These are the prices sellers are asking, not completed sales. The dot next to each product shows reliability: 5 or more listings — high, 3–4 — medium, 1–2 — low. Clearly unrealistic prices are left out of the calculation.

A buyer posts a request for the product they need: what, how much, where, who delivers, how often and by when. Sellers send their price offers, and the buyer chooses the one that suits them. Posting requests and sending offers are for Premium members. Anyone can see the requests, but for non-members the buyer's name is hidden and the description shortened. Those sending offers never see the buyer's budget.

If you have goods to move, use "Post a load" to say where from, where to, when and how much — carriers will contact you. The carrier directory lists verified companies and drivers, and "Trips" shows the trips carriers have planned.

FarmerClub is the farmers' social feed: people share experience, questions, produce and stories from the field. Posts are published by verified farmers, shops and carriers; anyone signed in can comment, like and save posts. Stories are visible for 24 hours. Phone numbers may not be written in posts — contact goes through profiles and messages.

Your number is not printed openly on any page. Only a user who presses "Call" or "WhatsApp" on your listing or profile sees it; to stop numbers being harvested in bulk, use of these buttons is limited. When you talk through messages, no numbers are shared at all.

Your password is stored in a form that cannot be reversed — nobody, including Fermerim staff, can see it. VÖEN, legal names, private messages and application notes are stored encrypted in the database. Document photos sent for verification are kept in a separate closed storage and deleted 30 days after the decision. Your data is not sold to third parties.

Conversations between buyers and sellers are between the two parties only and are not screened automatically. Fermerim staff read only the messages you send to support through "Write to us".

Send the link to the listing or profile and what happened through the "Write to us" button or to info@fermerim.com. We review listings that break the rules and take them down when needed. Do not answer a user who asks for advance payment, card details or an SMS code.