Support
The questions people ask most, answered. If yours is not here, write to us and we will look into it.
Write to us
Send your question about an account, a listing or a payment by e-mail. Include the listing number or link and we can help faster.
Frequently asked questions
How do I post a listing?
Sign in and press "Elan yerləşdir" at the top. Pick a category, fill in the title, description, price and region, add photographs and submit. Posting is free and there is no commission.
Why does my listing say "In review"?
Every new listing is screened automatically, and reviewed by a moderator where needed. That is what keeps fake and rule-breaking listings off the site. It is usually quick. If a listing is refused, the reason is shown under "My listings" — correct it and submit again.
Why can I not put my phone number in the description?
Phone numbers, messenger handles and links to other sites are not allowed in a listing’s text — such listings are refused automatically. It protects you: numbers written in the open are harvested from the site in bulk and become spam calls. Your number sits behind the "Show number" button, and a buyer opens it with one tap.
How do I contact a seller?
Two ways. The "Call" button on a listing reveals the seller’s number. Or write in the "Message the seller" box — then you share no number of your own, and the conversation is kept under "Messages". You need to be signed in to send a message.
I forgot my password.
On the sign-in page press "Forgot password" and enter the e-mail address you registered with. The recovery link goes there. The link only ever goes by e-mail — there is no SMS recovery. If nothing arrives, check your spam folder.
How do I bump a listing or make it VIP?
Open the listing under "My listings" and choose a package in the "Promote this listing" card: "Bump" returns it to the top of the list, while "Premium" and "VIP" show it higher and with a badge for a set period. The package is paid from your balance. Buying the same tier extends the period; a higher tier starts a new one.
How do I top up my balance?
The balance is under "Payments". Card payment is not connected yet, so topping up may be closed. If it is, write to us and we will credit the balance for you.
Does Fermerim take a commission?
No. Neither the seller nor the buyer pays a commission on any transaction, and that is not a temporary promotion. Revenue comes only from advertising and listing-promotion packages.
How do I register as a shop, a company or a carrier?
Create an ordinary account first, then go through "Create store" or "Become a carrier". One account can hold several roles — there is no need to register again.
How do I report a suspicious listing or user?
Send us the link to the listing and describe what happened. We check listings that break the rules straight away and remove them where needed. Do not reply to anyone asking for payment up front or for your bank card details.
Fermerim takes no commission on any transaction and is not a party to one. Never pay in advance on a suspicious offer.
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